By accessing and using this website the user accepts and agrees to be bound by the terms and conditions. Users must always check for the current terms and conditions as these can be updated and changed from time to time.SG means Studio grill
User means the person accessing the website and availing the online booking facility
Customer includes all the patrons of SG and also includes the user defined above
Website means https://www.studiocinemagrill.com/
The user must provide Studio Grill with the correct information pertaining to the cardholders name, card type, the card number, the card expiry date and the security code on the back of the card (if any) in order to make payment to Studio Grill. The user shall be responsible for the correctness of the information provided and shall not be indemnified if the information is wrongly entered whether intentional or unintentional.
The user must ensure the correctness of all details of the booking before finally booking their tickets as Studio Grill will accept no responsibility and will not issue a refund for wrong bookings that are the fault of the user. If the user experiences problems with the booking process, they are to call the helpline number of Studio Grill specified on the booking page. The Portal shall not cancel any bookings once the transaction is completed.
Once the booking has been processed, the user will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking. Studio Grill is not responsible and will not issue a refund to the user for selecting the wrong tickets or if the user does not meet the minimum age requirements for that particular film. The online booking is non-transferable and cannot be further sold.
To collect the tickets the user must present the credit/debit card that was used to book the tickets in that particular cinema. The user has to carry the print out of the confirmation mail. The user may procure the ticket from the automatic ticket collection points or they can present the print out to the Studio Grill representative at the ticket counter of the concerned Cineplex. The user shall also carry proof of age for movies certified 'A'.Outside F&B is not allowed.
Studio Grill will do everything possible to ensure the operating times of the screening are true to the slot timings mentioned in the app. However due to circumstances beyond Studio Grill’s control there may be times that a slot has to be cancelled or shown at a different time. In this instance the user may be given a refund of the slot only. The mode of refund shall be at the sole discretion of Studio Grill. If any show is cancelled or cancellation is done from the management of Studio Grill then the formalities for the same will be taken in to consideration. The user agrees not to bring in any action against Studio Grill in such instance.
The user who has booked for a slot or screens a certified as 'A', must provide Studio Grill with the relevant proof of entitlement when the booking details are being collected or upon entry to the studio.
The Company reserves its rights to suspend the operations of any Cineplex/ Multiplex/Audi due to some exigencies and any offer, scheme, promotions shall not be valid/ applicable in respect of such Multiplex/ Cineplex/ Audi. The Company shall not be liable for any losses/ damages arising/connected with such suspension. This clause shall also be applicable and binding on all Company's agents, partners and agents, partners of its affiliate/ group companies.Warranties and Indemnification
The user represents that he/she is of sufficient legal age to use this service, and he/she possess the legal right and ability to create binding obligations for any liability he/she may incur as a result of the use of this service.
The user understands that he/she is financially responsible for all uses of this service by him/her and those using his/her login information. The user will supervise all usage of the booking facility under his/her name or account.
The user warrants that all information supplied by him/her and members of his/her household in using the booking facility are true and accurate.